Refund Policy

• You may request a refund of any **unused** balance at any time, with no time limitation. • Token fees for services already consumed are non-refundable. • Balance never expires and is non-transferable.

To prevent refund failures where the amount is smaller than the payment processor's fees, the minimum refundable amount per refund request is **USD 2.00**.

If your refundable balance is below this threshold: • You may keep the balance (it never expires); or • Wait until the balance accumulates to USD 2.00 before requesting a refund.

Option 1 — Self-service via Dashboard (recommended, processed instantly) • Sign in at https://dashboard.codegateway.dev/en/overview/refunds • Select the top-up payment, enter the refund amount and confirm • Stripe processes the refund automatically and returns the funds to your original payment method • Note: to avoid billing conflicts, you must have made no API calls in the past 5 minutes; each top-up can be refunded only once

Option 2 — Email request (fallback) • If self-service is unavailable, email support@codegateway.dev with: - Your registered email; - Top-up order ID or payment timestamp; - Refund amount. We will respond to email requests within 5 business days and complete the refund within 30 days.

• Refunds are returned to your original payment method. • Processing time depends on the payment channel, typically 5–10 business days. • Any difference due to bank/payment-provider FX conversion or fees is borne by the user.

If your account is terminated by us for serious violations of Section 5 (Acceptable Use) of the Terms: • Fees for services already consumed are non-refundable; • Unused balance remains refundable, but we reserve the right to deduct reasonable investigation / handling costs.

This page is a plain-language summary. The complete refund terms (including limitation of liability, etc.) are set out in Section 4 of our Terms of Service. If there is any inconsistency between this page and the Terms of Service, the Terms of Service prevail.